WOODRUFF WOOD TERMS & CONDITIONS

Contents

 

1.  Copyright

2.  Website

3.  Orders

4.  Price & Payment

5.  Products

6.  Services

a.  Delivery

b.  Firewood Stacking

c.  Woodfuel Gift Collection

d.  Habitat Log Piles

7.  Cancellation, Returns & Refunds

8.  General

9.  Privacy

10. Contact Information

1. Copyright

  • All written content within the website (www.woodruffwood.co.uk) is copyright to Woodruff Wood
  • All photographic content within the website is copyright to Woodruff Wood (or to the people who have granted us permission to use their images)
  • You may view, print and download contents of the website for your own personal, non-commercial use offline only

2. Website

  • Use of this website is on the basis that you agree to our terms and conditions as set out herein
  • We aim to keep the website up-to-date, but reserve the right to make changes without prior notification
  • Use of information and materials on this website is entirely at your own risk. It is your responsibility to ensure that any products, services or information available through this website meets your specific requirements
  • Our website has links to other websites which we hope will be of interest to you. We do not have any control over these websites - please check their own terms & conditions

3. Orders

  • All orders placed by the customer ("you") and goods/services purchased from Woodruff Wood ("we" and "us") are on the basis of the terms & conditions as set out herein. This applies to all orders whether via our website, by telephone or by any other means
  • All orders placed by you are subject to acceptance by us. Where we accept your order, we will supply goods/services in accordance with these terms & conditions
  • Orders are subject to acceptance by us delivering the goods to you. Ownership (also known as"title") in the goods shall not pass to you until payment has been received by us in full
  • For all orders placed via our 'contact us' form or by e-mail, please include your telephone number. This is required for us to arrange payment and delivery of your order

4. Price & Payment

  • The price payable for the goods/services ordered is that which is displayed on our website at the time of your order plus any applicable delivery charges
  • If the price changes from the time of your order and delivery, you will pay the price of your original order
  • We do our utmost to ensure that our prices displayed on the website are correct. If however, any errors occur, we will contact you as soon as possible - you will have the option of either reconfirming your order at the correct price or cancelling it
  • Delivery charges are set out on our 'Delivery' page
  • Accepted payment methods are as follows: cheque; cash prior to delivery;  cash on delivery; telephone card payments (debit and credit cards) & bank payments
  • We are non VAT registered
  • For further information on payment, please refer to our 'Products' page

5. Products

  • Our product descriptions are approximate and for guidance only. Due to the nature of the products there may well be variations in size, shape and colour from the photographs and written information provided
  • Our woodfuel products are seasoned ready for burning (unless advertised as being for decorative purposes). If we choose to sell any unseasoned or partly seasoned woodfuel (not advertised on our website), we will inform you and agree terms with you prior to accepting your order
  • Products may be subject to availability. If we are unable to supply any products ordered, we will inform you and give you the option to cancel (with a full refund if paid for) or substitute them for an alternative item
  • We aim to keep our product information up-to-date, but reserve the right to make product changes without prior notification
  • Products supplied are not for resale

6. Services

 

a. Delivery

  • We aim to deliver within seven days (unless otherwise agreed) of your order. However delivery times are not guaranteed - we will inform you promptly of any unforeseen changes (for example bad weather conditions) and rearrange the delivery date/time
  • For delivery area, charges, time & location, please refer to our 'Delivery' page
  • If you fail to take delivery of your order (or if you fail to provide us with adequate delivery instructions), we may cancel your order. If this occurs, we will refund in full any payment already made but you may still be charged the relevant delivery fee
  • If agreed in advance, we may leave your goods outside your premises or with a neighbour if you are away from home. Please leave a log cover out for us to place over the load to prevent it from being rained on. Goods are left at the customer's own risk
  • Please notify us in advance of any access route and delivery point difficulties. If we are unable to deliver to your chosen delivery point, you may still be charged the relevant delivery fee (for those orders which originally qualified for free delivery a charge of £6.00 will apply)
  • Unless you have pre-ordered our firewood stacking service, it is not our responsibility for moving the delivered woodfuel products from the agreed delivery point to your chosen area of storage
  • We are responsible for your order up to the time it is delivered to your chosen delivery point. After this time, you are responsible for any loss, breakage or damage
  • We will be unable to deliver your order if we have not received payment in full either prior to delivery or at the time of delivery
  • Please notify us within 14 days of any errors to your order. We aim to respond to errors promptly (as long as you have notified us within the specified time)

b. Firewood Stacking

  • Our firewood stacking service must be booked in advance
  • We will arrange a fee for firewood stacking at the time of booking this service (fees will vary depending upon circumstances involved)
  • We cannot be held responsible if your choice of location for storing firewood is not suitable (i.e. too small to store a full load; not protected from the weather; inadequately ventilated)
  • For tips on firewood stacking, please refer to our 'Firewood Stacking' page

 

c. Woodfuel Gift Collection

  • Please refer to delivery terms & conditions (see 6a. above) for information on delivering a Woodfuel Gift Collection to your chosen recipient

 

d. Habitat Log Piles

  • Please notify us in advance of any difficulties in reaching your choice of location for a habitat log pile

7. Cancellation, Returns & Refunds

  • You may cancel your order until the point of dispatch by contacting us via e-mail or telephone (please see bottom of page for our contact details)
  • If your order has already been dispatched it will be processed as a return
  • You must give us notice of any goods for return or exchange within 14 days of purchase (along with proof of purchase), after which time you will lose your right to return (this does not apply if there is a problem with your goods)
  • All goods for return must be unused, in the original packaging and in a re-saleable condition. Woodfuel products must still be dry and well ventilated (if sold as seasoned)
  • If the goods display signs of unreasonable use or having had being incorrectly stored, we reserve the right to make a deduction from the amount of the refund
  • If you are returning goods which are not faulty or incorrect, you will be charged delivery fees (for those orders which originally qualified for free delivery a charge of £6.00 will apply). For bulk firewood orders, an additional fee of £10.00 per bulk bag will be charged for loading
  • For faulty or incorrect goods, please inform us promptly in order to discuss options (proof of purchase required)
  • Your right for return or exchange does not apply to goods made to your specification, made to order, any product personalised or adapted for you, gift vouchers or products not suitable for return due to health or hygiene reasons
  • We will arrange for collection of goods to be returned or exchanged (within 14 days of notification or at an agreed time) unless we agree that you may dispose of the goods
  • Refunds will be made on receipt of the goods and using the same means of payment as you used to pay for your order
  • Our refund policy does not affect your statutory rights

8. General

  • These terms & conditions are subject to review without prior notification. All changes will be posted on this page and, where appropriate, notified by e-mail

9. Privacy

We are committed to protecting your privacy. Please see below for our policies:

  • We may collect the following information about you when you use our contact form or place a telephone order/enquiry:

Name

Address

Telephone number

E-mail address

  • All information collected about you is for our own internal use - we do not disclose or share this information with any third parties

  • If you have been placed on our mailing list and no longer wish to be on it, you may use the 'unsubscribe' link at the bottom of the e-mails or inform us by using one of the means of contact given below. We will update your preferences promptly

  • If you do not wish to receive Woodruff Wood news or marketing information from us, we will only use your contact details to communicate information regarding your order

  • You are welcome to check the information we hold about you by e-mailing or telephoning us (please see below for our contact details). We may require proof of identity prior to disclosing our information. We will update any amendments promptly

10. Contact Information

Please use the following ways to contact us:

  • Postal address: Inglewood, Ulgham, Morpeth, Northumberland, NE61 3AX

  • E-mail: info@woodruffwood.co.uk

  • Telephone: 07525 841361

  • Website: www.woodruffwood.co.uk

 

Woodruff Wood,Longhirst, Morpeth, Northumberland

'Passionate about wildlife & firewood'

Contact Us

T:  07525 841361 (9am - 8pm)

E:  info@woodruffwood.co.uk

W: www.woodruffwood.co.uk

 

Please feel free to contact us today for further information!

Why not add some kindling & firelighters to your firewood order?

 

Our recommendations are:

Natural Kindling

 

 

 

 

 

 

 

 

Our best seller in terms of kindling.

A mix of hand-chopped hardwood sticks ready for popping onto your fire.

 

The sack is 65cm x 45cm and weighs approx. over 7kg

 

£6.50 a sack 

Flamers - Natural Firelighters

 

 

 

 

 

 

 

 

We tried these ourselves a while back and were very impressed!

Our log fire lit immediately with one of these odourless and clean bundles of wood shavings.

 

£3.50 a box of 24

 

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  *SQUIRREL SPECIAL*

 

Learn more about our Red Squirrels - we love them!

European Agricultural Fund for Rural Development

 

'Increasing Productivity of Woodruff Wood Woodfuel (Firewood)'

Woodruff Wood is grateful to have received funding for equipment and infrastructure to support us in the production of firewood

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